Falconwood Storage Terms and Conditions

These Terms and Conditions set out the basis on which Falconwood Storage provides storage services to business and domestic customers. By making a booking, placing goods into storage, or otherwise using our storage facilities, you agree to be bound by these terms. Please read them carefully before confirming a reservation. They are intended to be clear, fair, and practical, and they apply to all standard storage services supplied by Falconwood Storage unless we agree otherwise in writing.

Falconwood storage services are provided only on the understanding that the customer is responsible for the accuracy of the information supplied at booking. This includes the description of the items to be stored, the required unit size, the expected start date, and any special handling requirements. We may refuse a booking, suspend access, or end the agreement if we reasonably believe that the information provided is incomplete, false, or misleading.

The customer must be at least 18 years old and able to enter into a legally binding contract. If the storage is arranged on behalf of a business, the person completing the booking confirms that they have authority to bind that business. Where a third party is authorised to act for the customer, we may accept instructions from that person provided we are satisfied with their authority.

Booking Process

Bookings may be made through our usual reservation process, subject to availability. A booking request is not a guarantee of space until it has been accepted by Falconwood Storage. Once accepted, we will confirm the storage unit, the commencement date, the applicable charges, and any other relevant conditions. The storage agreement begins when the customer accepts the booking confirmation or when the goods are first delivered to the unit, whichever happens earlier.

We reserve the right to change the allocated unit before the start date if necessary for operational reasons, provided that the replacement unit is of a similar size and reasonable suitability. If a customer requires access arrangements, vehicle movement permissions, or other special conditions, these must be requested at booking and agreed in advance. Failure to disclose special requirements may result in delay or refusal of access without any liability on our part.

If the customer wishes to add or remove items after the booking has been confirmed, they must ensure that the updated contents remain lawful, safe, and within the permitted use of the unit. The customer must not treat the storage space as a workshop, retail outlet, living space, or place of business unless expressly agreed. Falconwood Storage may inspect units where reasonably necessary to protect safety, security, or compliance with law.

Payments and Charges

All charges must be paid in advance unless we have agreed otherwise in writing. Storage fees, administration charges, deposits, and any agreed additional services are payable in the currency stated on the invoice or booking confirmation. We may revise our prices from time to time, but any change will normally take effect only after the notice period stated in the agreement or after the current fixed term ends, where applicable.

Payments must be made using an approved method and must clear in full by the due date. If a payment is returned, reversed, or fails for any reason, the customer remains responsible for immediate settlement together with any bank, card, or administration costs reasonably incurred. Where a payment remains outstanding, we may charge interest on overdue sums at the statutory rate permitted under UK law and may suspend access until the account is brought up to date.

Storage unit fees are calculated on the basis of the agreed unit size and the commencement date. The customer must notify us promptly if they no longer require the unit or if they wish to change to another size. Until the agreement ends in accordance with these terms, charges continue to accrue. Any deposit, if taken, may be applied against unpaid sums, damage, cleaning, or disposal costs where we are entitled to recover them.

Cancellations and Termination

A customer may cancel a booking before the storage start date by giving notice in the manner stated in the booking confirmation. If cancellation occurs after the agreement has started, the customer remains responsible for fees up to the end of the applicable notice period, plus any costs that have already been incurred. Unless a separate cooling-off right applies under law, fees paid in advance are non-refundable except where we agree otherwise in writing.

We may terminate the storage agreement immediately by notice if the customer fails to pay any amount due, uses the unit in breach of these terms, stores prohibited items, causes a health or safety risk, or acts in a way that is illegal, abusive, or seriously disruptive. We may also terminate on reasonable notice if required for safety, legal, or operational reasons. Where termination is due to a breach by the customer, any outstanding charges remain payable.

On termination, the customer must remove all goods and leave the unit clean and empty by the agreed end date. If items remain after the agreement has ended, we may treat them as abandoned to the extent permitted by law, and we may arrange removal, storage elsewhere, sale, or disposal. The customer will be liable for reasonable costs and any shortfall arising from those steps.

Use of the Storage Unit

The customer must use the unit only for lawful storage of permitted goods. The following items must not be stored: hazardous substances, illegal goods, stolen goods, firearms, explosives, controlled drugs, perishable food, live animals, waste intended for disposal, or any item likely to cause fire, contamination, odour, infestation, or damage. We may update the list of prohibited items where reasonably necessary for safety or legal compliance.

The customer must ensure that all goods are properly packed, labelled, and stored so that they do not damage the unit, the building, other customers’ property, or any person. Fragile, valuable, or moisture-sensitive items should be protected accordingly. The customer is responsible for checking that items fit safely within the unit and do not obstruct ventilation, doors, or access routes. No hazardous work, smoking, or use of naked flame is permitted.

Falconwood storage customer obligations include maintaining security of the key, code, or access device issued to them and notifying us immediately if it is lost, stolen, or compromised. The customer remains responsible for any activity carried out using their access credentials unless we confirm in writing that the credentials have been disabled. Access may be restricted for maintenance, emergencies, or compliance reasons on reasonable notice where practicable.

Waste Regulations and Environmental Compliance

Customers must comply with all applicable UK waste and environmental laws. The storage unit is not a waste collection point and must not be used to dispose of rubbish, discarded packaging, contaminated materials, trade waste, or items that the customer does not intend to recover. Any item left in the unit should be a lawful good intended for storage, not a waste product or material placed there to avoid lawful disposal obligations.

Where the customer brings in items that are subject to environmental controls, including batteries, chemicals, oils, paint, or electronic equipment, the customer must make sure that they are stored in a safe and compliant manner and that no leakage, spillage, odour, or contamination occurs. If an item presents a risk to health, the environment, or the facility, we may take immediate steps to secure, isolate, remove, or dispose of it, and recover any resulting costs from the customer.

If the customer leaves waste in or around the storage premises, or if goods become waste due to neglect, spoilage, or abandonment, the customer is responsible for all costs associated with collection, handling, disposal, cleaning, treatment, and remediation. The customer must not cause unlawful disposal of waste by depositing materials in the unit in a manner that would breach environmental legislation or local authority requirements. Falconwood Storage may report suspected breaches to the relevant authorities where appropriate.

Insurance, Liability, and Risk

The customer stores goods at their own risk and is strongly encouraged to arrange suitable insurance for the full replacement value of the items stored. Unless we have expressly agreed in writing to provide insurance, Falconwood Storage does not insure the customer’s goods. The customer should ensure that any policy they arrange covers loss, theft, fire, water damage, accidental damage, infestation, and other relevant risks.

We will take reasonable care in operating our facility, but we are not responsible for loss or damage caused by events beyond our reasonable control, including severe weather, fire, flood, burglary, vandalism, power failure, mechanical breakdown, civil disturbance, or acts of third parties. To the fullest extent permitted by law, we exclude liability for indirect or consequential losses, loss of profit, loss of business, and loss of data. Nothing in these terms limits liability where it would be unlawful to do so.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Where we are found liable for direct loss or damage to the customer’s goods, our liability is limited to the lesser of the reasonable repair or replacement cost of the affected goods and any limit expressly stated in the booking confirmation or agreement, subject always to mandatory legal rights.

Customer Responsibilities and Security

The customer must ensure that the unit is kept locked when not in use and that only authorised persons are allowed access. Any person entering the premises with the customer’s permission is deemed to be acting under the customer’s authority. The customer is responsible for all acts and omissions of anyone they allow to use the unit or premises access. We may require identification or additional verification before allowing access in some cases.

The customer must immediately notify Falconwood Storage of any security concern, suspected unauthorised entry, damage, or incident affecting their unit. While we may operate security systems and site controls, these measures are provided as part of the overall service and do not make us an insurer of the goods stored. Customers must not interfere with cameras, locks, alarms, gates, or other safety equipment.

We may enter a unit without prior notice where necessary to prevent injury, address an emergency, comply with law, carry out repairs, or protect the facility or other users. Where possible, we will record the reason for entry and take reasonable steps to minimise disturbance. Routine inspections may also take place if we suspect a breach of these terms or if required by a public authority.

Default, Abandonment, and Recovery of Costs

If the customer fails to pay charges, breaches these terms, or leaves goods beyond the end of the agreement, Falconwood Storage may exercise any rights available under the contract or at law, including suspension of access, retention of goods to the extent permitted, recovery of debts, and disposal of abandoned items. We may add reasonable enforcement, storage, collection, legal, and disposal costs to the amount owed by the customer.

Where goods are sold or disposed of following default or abandonment, any proceeds will be applied first to outstanding charges and costs, with any surplus handled in accordance with applicable law. The customer remains responsible for any deficiency. A delay by us in enforcing a right does not waive that right, and a single or partial exercise of a right does not prevent further action.

Data, Notices, and General Terms

We will use customer information in accordance with applicable data protection law and for the purposes of administering the storage agreement, managing security, processing payments, and complying with legal obligations. Notices under these terms may be given by email, post, or other agreed method. A notice is deemed received in line with standard UK contractual principles and the method of delivery used.

If any provision of these Terms and Conditions is found to be unlawful, invalid, or unenforceable, the remainder will continue in effect. No person other than the customer and Falconwood Storage may enforce these terms under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated otherwise. Our failure to insist on strict performance of any obligation is not a waiver of that obligation.

These terms represent the entire agreement between the parties regarding the storage service and supersede prior discussions or understandings relating to the same subject matter, except where a separate written variation has been agreed. Any variation must be confirmed by Falconwood Storage in writing. The customer should keep a copy of the booking confirmation and these terms for their records.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising from or in connection with them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where mandatory law provides otherwise. This governing law clause applies to the storage contract, any related booking, and any non-contractual obligation connected with the service.

Falconwood Storage terms are intended to be interpreted in a commercially reasonable manner consistent with UK law. If a dispute arises, the parties should first attempt to resolve it in good faith. If resolution is not possible, the matter may be taken to the competent courts. No part of these terms affects any mandatory consumer rights that cannot lawfully be excluded or limited.

By using Falconwood Storage services, the customer confirms that they have read, understood, and agreed to these Terms and Conditions. These provisions may be updated from time to time, and the version applicable to the customer is the version in force at the time of booking unless a later change has been accepted in writing.