Storage Falconwood Terms and Conditions
These Terms and Conditions set out the basis on which Storage Falconwood provides storage, removal and associated services within the United Kingdom. By placing an order, booking services, delivering goods to our premises, or allowing us to collect your goods, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following words have the meanings given:
Customer means the person, firm or company who requests, books or pays for the services.
Services means any storage, removal, transport, packing, handling, loading, unloading or related service provided by Storage Falconwood.
Goods means all items which are the subject of the services, including any containers, packaging or other materials supplied by or on behalf of the customer.
Contract means the agreement between Storage Falconwood and the customer incorporating these Terms and Conditions.
2. Scope of Services
Storage Falconwood provides storage services, local and regional removals, and related assistance such as packing and handling in connection with residential and commercial moves. The exact scope, timing, and price of the services will be as set out in our written quotation or booking confirmation.
Any additional services requested by the customer and agreed by us after the initial booking may be subject to additional charges and, where applicable, a separate written confirmation.
3. Booking Process
3.1 Quotations
All quotations are based on the information provided by the customer at the time of enquiry. Quotations are not binding if the information supplied is incomplete, inaccurate, or changes before the services are provided. Quotations are generally provided for a specific date or period and may be subject to change if the booking is made for a later time.
3.2 Making a Booking
A booking is made when the customer accepts our quotation or agrees to proceed with the services and we issue a booking confirmation. The contract is formed when we send the booking confirmation, which may be provided electronically or in writing.
3.3 Changes to Bookings
If the customer wishes to change the date, time, location, or scope of the services after making a booking, we will use reasonable efforts to accommodate the request but cannot guarantee availability. Any changes may result in additional charges or a revised quotation. Changes are not binding until confirmed by us.
3.4 Access and Information
The customer must ensure that we are provided with accurate details of addresses, access points, parking arrangements, floor levels, and any restrictions relating to the collection, removal or storage of goods. The customer must arrange any necessary permissions, permits, or authorisations for parking or access. We may charge additional fees if delays or additional labour arise due to incorrect information or lack of access.
4. Payments and Charges
4.1 Prices
Prices are as stated in our quotation or booking confirmation, subject to any agreed variations. Unless expressly stated otherwise, all prices are in pounds sterling and include any applicable taxes.
4.2 Payment Terms
Unless otherwise agreed in writing, payment for removal services is due in full no later than prior to commencement of the service on the agreed service date. Storage fees are usually payable in advance for each billing period. If a deposit is required, it will be specified in the quotation or booking confirmation.
4.3 Overdue Payments
If the customer fails to make any payment on time, we may, without prejudice to any other rights, charge interest on the overdue amount at a reasonable commercial rate from the due date until payment is received in full. We may also suspend or withhold services, refuse to release goods from storage, or require full payment of all outstanding sums before further services are provided.
4.4 Lien and Right of Sale
We have a lien over the goods for all amounts due and unpaid under the contract or any other agreement with the customer. While any such sums remain unpaid, we may retain possession of the goods. If payment remains outstanding for a reasonable period after notice is given, we may, subject to applicable law, sell or dispose of some or all of the goods and apply the proceeds to the outstanding sums, after deducting reasonable costs of sale and disposal. Any surplus, if applicable, will be made available to the customer upon request.
5. Cancellations and Postponements
5.1 Cancellation by the Customer
The customer may cancel the services by giving written notice. Depending on the notice period, cancellation charges may apply as follows, unless otherwise stated in the quotation or booking confirmation:
a. More than seven days before the agreed service date: no cancellation fee, other than non-refundable deposits if specified.
b. Between two and seven days before the agreed service date: a reasonable percentage of the quoted charges may be payable to cover reserved resources and administrative costs.
c. Less than two days before the agreed service date or on the day of service: up to the full quoted charges may be payable.
5.2 Postponement
If the customer wishes to postpone the services, we will use reasonable efforts to accommodate the new date, subject to availability. Postponement may be treated as a cancellation and rebooking, and cancellation charges may apply depending on the notice given.
5.3 Cancellation by Storage Falconwood
We may cancel or suspend the services at any time if:
a. The customer fails to pay any required deposit or advance payment.
b. The customer is in material breach of these Terms and Conditions.
c. We reasonably believe that providing the services would be unsafe, unlawful, or expose us to unreasonable risk.
d. Circumstances outside our reasonable control, such as severe weather, accidents, or transport disruptions, make it impracticable to carry out the services.
Where we cancel the services without fault on the part of the customer, any prepaid sums for services not yet provided will be refunded. We will not be liable for any consequential losses arising from such cancellation.
6. Customer Responsibilities
The customer is responsible for:
a. Ensuring that all goods are suitably packed and prepared for removal or storage, unless we have agreed to provide packing services.
b. Removing or securing any personal valuables, money, important documents, jewellery, or items of special value prior to removal or storage.
d. Ensuring that no prohibited items, including hazardous materials or waste, are included in the goods.
e. Being present or ensuring an authorised representative is present at collection and delivery addresses to oversee the work and sign relevant documentation.
7. Excluded and Restricted Items
Unless expressly agreed in writing, we do not accept for removal or storage:
a. Perishable goods, food, or plants.
b. Hazardous, flammable, explosive or corrosive materials, including fuels, chemicals, gases, paints and solvents.
c. Illegal goods or items held in breach of any law or regulation.
d. Items of exceptional value such as cash, securities, watches, jewellery, precious metals, or collections of high value.
e. Livestock, pets, or any living creatures.
If excluded items are included without our knowledge, the customer will be responsible for all resulting loss, damage, or costs, and we may arrange for their removal, disposal, or return at the customer's expense.
8. Waste and Environmental Regulations
8.1 Compliance with Waste Laws
The customer must not present waste or items for disposal as part of a standard removal or storage service unless disposal or clearance has been expressly agreed as a separate service. Waste disposal is subject to UK waste and environmental legislation, and we will handle such services in compliance with applicable regulations and duty of care requirements.
8.2 Prohibited Waste
We do not accept hazardous or controlled waste, including but not limited to asbestos, clinical waste, oils, fuels, solvents, or chemicals, unless expressly agreed and subject to specialist handling arrangements. If such items are discovered, we may refuse to transport or store them and may require the customer to arrange lawful disposal at their own cost.
8.3 Unauthorised Waste in Storage
If the customer places waste or prohibited items into storage or amongst the goods without our knowledge, we may, acting reasonably, arrange for removal or disposal of such items to ensure health, safety, and legal compliance. All costs, charges and liabilities arising from such removal or disposal will be borne by the customer.
9. Liability and Insurance
9.1 Our Liability
We will exercise reasonable care and skill in providing the services. Our liability for loss of or damage to goods arising from our negligence or breach of contract will, to the maximum extent permitted by law, be limited to a reasonable value per item or per consignment, as specified in our quotation or applicable policy, unless a higher valuation has been agreed in writing and an appropriate charge has been paid.
We will not be liable for any loss or damage that occurs as a result of:
a. Inherent defects, natural deterioration, or fragility of the goods.
b. Insufficient or unsuitable packing or preparation by the customer.
c. Acts or omissions of the customer or any third party.
d. Events beyond our reasonable control, including but not limited to fire, flood, severe weather, war, civil disturbance, or industrial disputes not involving our own staff.
9.2 Exclusion of Certain Losses
We will not be liable for any consequential or indirect loss, including loss of profits, loss of business, or loss of opportunity. We do not accept liability for any delays in collection or delivery arising from traffic, access restrictions, or other factors beyond our direct control, although we will take reasonable steps to mitigate such delays.
9.3 Customer Insurance
The customer is strongly advised to obtain suitable insurance cover for the full value of the goods being removed or stored. Where we offer or arrange insurance under a separate policy, the terms and conditions of that policy will apply in addition to these Terms and Conditions.
10. Claims and Time Limits
Any visible loss or damage to goods must be reported to us in writing as soon as reasonably practicable and in any event within a reasonable period after delivery or collection from storage. For goods held in storage, any claim relating to loss or damage should be made promptly after the goods are removed from our facility.
We may require evidence of the loss or damage, including photographs and a description of the items affected. Failure to notify a claim within a reasonable period may affect our ability to investigate and may, where allowed by law, reduce or extinguish our liability.
11. Access to Stored Goods
Access to stored goods is by prior arrangement and may be subject to reasonable notice requirements and access charges, as specified by us from time to time. We reserve the right to refuse access if the customer is in arrears with payments or in material breach of these Terms and Conditions.
For security and safety reasons, we may supervise access to stored goods. The customer must comply with any site rules, health and safety instructions, and security procedures when visiting our premises.
12. Termination of Storage
Either party may terminate the storage services by giving reasonable written notice. Upon termination, all outstanding charges must be settled and the customer must arrange for the removal of all goods by the agreed date. If the goods are not removed, we may continue to charge storage fees and, after giving notice, may exercise our rights of lien and sale as set out in these Terms and Conditions.
13. Data Protection and Privacy
We will process personal information about the customer in order to manage bookings, provide services, handle payments, and comply with legal obligations. Personal information will be handled in accordance with applicable data protection laws. We will take reasonable steps to safeguard such information and will not share it with third parties except where necessary for the performance of the contract, for legal compliance, or with the customer's consent.
14. General Provisions
14.1 Entire Agreement
These Terms and Conditions, together with the quotation and booking confirmation, constitute the entire agreement between the customer and Storage Falconwood relating to the services and supersede any prior discussions, representations or agreements.
14.2 Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
14.3 Assignment
The customer may not assign or transfer their rights or obligations under the contract without our prior written consent. We may assign or subcontract our rights and obligations where reasonably necessary to deliver the services, provided that this does not reduce the level of service or protection afforded to the customer.
14.4 No Waiver
Any failure or delay by us in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.
15. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, their subject matter, or formation, whether contractual or non-contractual, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.
By proceeding with a booking or using Storage Falconwood services, the customer confirms that they have read, understood and agreed to these Terms and Conditions.
